Welcome to Tesh Tech.
These Terms & Conditions govern your use of teshtech.co.ke and purchases made through our online store. By using our website or placing an order, you agree to these Terms & Conditions.
Please also review our Privacy Policy, Cookie Policy, Shipping Policy, and Returns & Exchanges Policy, which form part of the information governing your use of our website and services.
1. General
These Terms & Conditions apply to purchases, transactions, and interactions with Tesh Tech through our website and other available customer-service channels.
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable requirements. Updated terms will be published on this page.
2. Products and Product Information
We aim to provide accurate product descriptions, specifications, images, prices, and availability information on our website.
Product appearance, packaging, specifications, or included accessories may vary where the manufacturer makes changes to a product.
Where specific product information is important to a purchase, customers should review the relevant product page or contact us before placing an order.
3. Product Availability
All orders are subject to product availability and confirmation.
If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options.
Depending on the circumstances, an order may be cancelled or an alternative product may be offered.
4. Orders
Customers are responsible for providing accurate information when placing an order, including:
- Full name
- Phone number
- Email address where applicable
- Delivery address
- Other information required to complete the order
An order may be subject to confirmation before it is processed or dispatched.
We may decline or cancel an order where, for example:
- The product is unavailable
- The information provided is materially incorrect or incomplete
- Payment required for the order has not been completed
- We identify a suspected fraudulent or unauthorized transaction
- There is an obvious pricing or listing error
Where an order is cancelled after payment has been made, we will communicate the applicable resolution with the customer.
5. Pricing
All prices on our website are displayed in Kenyan Shillings (KES) unless otherwise stated.
Product prices and availability may change from time to time.
The applicable product price is the price displayed when the customer places the order, subject to order confirmation and any clearly stated applicable terms.
Shipping or delivery charges may be charged separately unless the website or order confirmation states otherwise.
Any applicable delivery charges should be communicated to the customer before the order is dispatched.
6. Payments
Available payment methods may vary depending on the delivery method, location, product, and order.
Payment options may include:
- M-Pesa
- Pay on Delivery for eligible orders
Where upfront payment is required, the order will be processed for dispatch after payment has been confirmed.
Pay on Delivery is only available for eligible orders and delivery methods as described in our Shipping Policy.
7. Shipping and Delivery
Estimated delivery is generally 1 to 5 business days after the order has been confirmed and processed, depending on the delivery location, product availability, and selected delivery method.
Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, or other logistical circumstances.
Customers are responsible for providing accurate delivery information and should ensure that they can receive the order at the agreed delivery location.
For further information, please refer to our Shipping Policy.
8. Returns and Exchanges
Eligible returns and exchanges are handled according to our Returns & Exchanges Policy.
In general, eligible customers may request a return or exchange within 30 days of receiving the order, subject to the applicable conditions.
For eligible change-of-mind returns, Tesh Tech generally provides exchanges rather than cash or bank refunds.
Where a replacement product has a higher value, the applicable price difference may be payable by the customer.
Products that are damaged, defective, incorrect, incomplete, or subject to a manufacturer or seller warranty may be handled according to the circumstances and applicable warranty terms.
For complete information, please review our Returns & Exchanges Policy.
9. Warranty
Warranty coverage varies by product.
Where a product is supplied with a manufacturer or seller warranty, the applicable warranty period, coverage, and conditions will be provided on the relevant product page, documentation, or order information where available.
Warranty coverage may exclude damage caused by misuse, unauthorized modification or repair, improper installation, physical damage, power-related incidents, liquid damage, or other conditions specified in the applicable warranty terms.
Customers should review the warranty information applicable to their specific product before use.
10. Limitation of Liability
Tesh Tech will take reasonable steps to provide the products and services described on our website.
To the extent permitted by applicable law, we are not responsible for losses or delays arising from circumstances outside our reasonable control, including third-party courier delays, service interruptions, natural events, or other unforeseen circumstances.
We are also not responsible for damage resulting from misuse, unauthorized modification, improper installation, or failure to follow applicable product instructions.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
11. Privacy
Customer information is handled in accordance with our Privacy Policy.
Personal information may be used for purposes including order processing, payment processing, delivery, customer communication, website security, customer support, and other purposes described in our Privacy Policy.
12. Website Use
Customers are expected to use our website lawfully and responsibly.
Users must not attempt to interfere with the operation or security of the website, gain unauthorized access to systems or accounts, submit fraudulent orders, or use the website for unlawful purposes.
13. Contact Information
For questions regarding these Terms & Conditions, orders, products, or our services, please contact us:
Business Name: Tesh Tech
Address: Taveta Road, New Al Noor Building, 3rd Floor, Shop D10s, Nairobi, Nairobi County 00100, Kenya
Phone: +254708 462208
Email: info@teshtech.co.ke