At Tesh Tech, we aim to provide customers with a clear and straightforward shopping experience. This Returns & Exchanges Policy explains when a product may be returned or exchanged and how to initiate a return.
This policy applies to purchases made through teshtech.co.ke.
1. Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving the order, subject to the conditions outlined below.
Customers should contact us before sending or delivering an item back to us so that we can provide the appropriate return instructions.
2. Conditions for Returns and Exchanges
For a return or exchange due to a change of mind, the product should:
- Be unused and in its original condition
- Be undamaged and unaltered
- Include the original packaging where reasonably available
- Include all applicable accessories, manuals, parts, and other items supplied with the product
- Be accompanied by the relevant order details or proof of purchase
Products that have been used, damaged, altered, or returned without required accessories or parts may not qualify for a change-of-mind exchange.
Certain products may have additional return conditions because of their nature or usage requirements. Where applicable, these conditions will be communicated on the relevant product page.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery.
We may request photographs, videos, order information, or other details to help us assess the issue.
Where the issue is confirmed to have resulted from an error on our part or a product defect covered by the applicable warranty, we will work with the customer to provide an appropriate resolution, which may include:
- Replacement of the affected product
- Replacement of the affected part or accessory, where applicable
- Exchange for another product
- Other appropriate resolution depending on the circumstances and applicable warranty terms
4. Change-of-Mind Exchanges
For eligible change-of-mind returns, Tesh Tech generally provides exchanges rather than cash or bank refunds.
An exchange may be made for:
- The same product, where available
- Another product of equal value
- Another product where the customer pays any applicable price difference
If the replacement product has a lower value, the applicable difference will be handled according to the agreed exchange arrangement.
5. Products That May Not Qualify
A return or exchange may be declined where the product:
- Has been used or damaged after delivery
- Has been modified or altered
- Is missing essential parts, accessories, manuals, or packaging where these are required
- Shows damage resulting from misuse, improper installation, negligence, or unauthorized repair
- Is returned outside the applicable return period
- Does not meet the conditions stated for an eligible change-of-mind exchange
Where a product is covered by a separate manufacturer or seller warranty, the applicable warranty terms may determine how a defect or warranty claim is handled.
6. Return Shipping and Transportation
For an eligible change-of-mind return or exchange, the customer is generally responsible for the cost of returning the product to us.
Customers may:
- Send the product using their preferred courier at their own cost, or
- Arrange to deliver the product to our physical business location.
Where a product is confirmed to have been sent incorrectly or is damaged or defective due to an issue attributable to us, we will discuss the appropriate return or collection arrangements with the customer.
7. Exchange Processing Time
Once we receive the returned product, we will inspect it to determine whether it meets the applicable return conditions.
Approved exchanges are generally processed within 1 to 10 business days after the returned product has been received and inspected.
Processing times may vary depending on product availability, inspection requirements, courier arrangements, or other circumstances.
8. Product Availability
If the requested replacement product is unavailable, we will contact the customer to discuss the available options.
Where applicable, the customer may choose another available product subject to any agreed price difference.
9. How to Initiate a Return or Exchange
Please contact Tesh Tech before sending a product back.
Provide:
- Your name
- Order details or proof of purchase
- Product name
- Reason for the return or exchange
- Photos or videos where the product is damaged, defective, or incorrect
Our customer support team will provide the appropriate instructions for the return.
10. Contact Information
For return or exchange inquiries, please contact us:
Business Name: Tesh Tech
Address: Taveta Road, New Al Noor Building, 3rd Floor, Shop D10s, Nairobi, Nairobi County 00100, Kenya
Phone: +254708 462208
Email: info@teshtech.co.ke