- TeshTech (teshtech.co.ke)
Email: teshtech36@gmail.com
1. Returns Eligibility
At TeshTech, we want you to be fully satisfied with your purchase. You may request a return if:
The item was delivered damaged or defective
You received the wrong product
The item is not as described on our website
The product is unused and in its original condition
Return requests must be made within 7 days of delivery.
2. Conditions for Return
To qualify for a return:
The product must be in its original packaging
All accessories, manuals, and free items must be included
The item must not show signs of misuse, damage, or installation
Proof of purchase (receipt or order confirmation) is required
TeshTech reserves the right to inspect returned items before approving a refund or exchange.
3. Non-Returnable Items
The following items cannot be returned:
Products damaged due to misuse or improper installation
Items without original packaging or missing accessories
Software, memory cards, or products with broken seals (unless defective)
Clearance or special offer items (unless faulty)
4. Refund Process
Once we receive and inspect the returned item:
Approved refunds will be processed within 3–7 business days
Refunds will be issued via the original payment method
In some cases, store credit may be offered
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We offer exchanges for defective or damaged items, subject to stock availability.
6. How to Request a Return
To start a return:
Email us at teshtech36@gmail.com
Include:
Your full name
Order number
Product name
Reason for return
Photos (if item is damaged)
Our support team will guide you through the next steps.
7. Warranty
Some electronics and appliances may include a manufacturer’s warranty. Warranty terms vary by product. Please contact us for warranty assistance