At Tesh Tech, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit teshtech.co.ke, place an order, contact us, or otherwise interact with our online store, how we use that information, and the circumstances in which it may be shared.
1. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Order and purchase information
- Payment or transaction information necessary to process an order
- Information provided when contacting customer support
- Information provided through website forms
- Technical information such as browser type, device information, IP address, and website usage information
We only request information that is reasonably necessary for the relevant purpose, such as processing an order, arranging delivery, responding to an inquiry, or maintaining website functionality.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange delivery of purchased products
- Communicate with customers about orders and deliveries
- Respond to customer inquiries and support requests
- Provide information about products or services requested by customers
- Process payments through applicable payment service providers
- Maintain website functionality and security
- Detect, prevent, and investigate potentially fraudulent or unauthorized activity
- Improve our website, products, and customer service
- Comply with applicable legal and regulatory requirements
We do not use customer information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.
3. Payment Information
Payments may be processed through third-party payment service providers.
Where a third-party payment provider is used, payment information may be handled directly by that provider in accordance with its applicable terms and privacy practices.
Tesh Tech does not need to retain full payment card or other sensitive payment credentials when those details are processed directly by an external payment provider.
4. Sharing of Information
We do not sell, rent, or trade customers’ personal information.
We may share relevant information with trusted service providers when necessary to operate our business and fulfill customer requests, including:
- Delivery and courier providers, where necessary to deliver an order
- Payment service providers, where necessary to process a payment
- Technology and website service providers, where necessary to maintain website functionality
- Security or fraud-prevention providers, where necessary to protect our website and customers
- Government authorities or other parties, where disclosure is required by law or a valid legal process
We only intend to share information that is reasonably necessary for the relevant purpose.
5. Data Protection
We take reasonable physical, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
6. Cookies and Website Usage
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions, understand website usage, improve performance, and support website security.
For more information about the cookies used on our website and how you can manage them, please refer to our Cookie Policy.
7. Customer Responsibilities
Customers are responsible for providing accurate and up-to-date information when placing an order or communicating with us.
Customers should also take reasonable steps to protect the security of any account credentials or information they use to access our services.
8. Retention of Information
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including fulfilling orders, maintaining transaction records, resolving customer-service matters, preventing fraud, and complying with applicable legal or regulatory requirements.
9. Your Privacy Requests
Depending on applicable law, customers may contact us to ask about the personal information we hold about them or to request correction of inaccurate information.
Requests relating to personal information can be made using the contact details below.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.
The updated version will be published on this page. Customers are encouraged to review this page periodically for the latest information.
11. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Business Name: Tesh Tech
Address: Taveta Road, New Al Noor Building, 3rd Floor, Shop D10s, Nairobi, Nairobi County 00100, Kenya
Phone: +254708 462208
Email: info@teshtech.co.ke